Política de reembolso

REFUND POLICY

We want you to love your Aromas & Flamitas order. Every piece is handmade with care in Montreal, and if something isn't right, we're here to help.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, broken or incorrect, please contact us within 7 days of delivery at cruzdiana_lopez@hotmail.com. Include your order number and a photo of the item and the packaging. We will send you a replacement or a full refund, at no cost to you.

RETURNS
You may return unused items within 14 days of delivery. To be eligible:
- The item must be unused, unlit and in its original gift box.
- Please contact us at cruzdiana_lopez@hotmail.com before sending anything back, so we can confirm your return.
- Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect.

Once we receive and inspect your return, we will refund the original payment method within 5–10 business days. Original shipping fees are non-refundable.

ITEMS WE CANNOT ACCEPT FOR RETURN
- Candles that have been lit or used
- Wax melts or sachets that have been opened or used
- Items damaged after delivery through misuse

CANCELLATIONS
Many of our items are made to order. You may cancel your order free of charge before it ships. Once an order has shipped, the return policy above applies.

QUESTIONS
Contact us anytime at cruzdiana_lopez@hotmail.com. We usually reply within 1–2 business days.